“Gossiping” in the Workplace: NLRB Says, “It’s Okay!”
The National Labor Relations Board recently reminded employers of the importance of avoiding broad-based prohibitions on workplace communications.
In Hills & Dales General Hospital, the NLRB found unlawful a good portion of each of the following three provisions of the employer’s “Values and Standards of Behavior Policy.”
11. “We will not make negative comments about our fellow team members and we will take every opportunity to speak well of each other.”
16. “We will represent Hills & Dales in the community in a positive and professional manner in every opportunity.”
21. “We will not engage in or listen to negativity or gossip. We will recognize that listening without acting to stop it is the same as participating.”
The NLRB concluded that paragraphs 11’s and 21’s prohibitions on “negative comments” and “negativity” are illegal because an employee could reasonably construe those policies “to bar them from discussing with their coworkers complaints about their managers that affect working conditions, thereby causing employees to refrain from engaging in protected activities.”
The NLRB also concluded that paragraph 16’s “requirement that employees ‘represent the employer in the community in a positive and professional manner’ is just as overbroad and ambiguous.” According to the Board, employees would reasonably view the language “as proscribing them from engaging in any public activity or making any public statements (i.e., ‘in the community’) that are not perceived as ‘positive,’” such as discouraging employees from “engaging in protected public protests of unfair labor practices, or from making statements to third parties protesting their terms and conditions of employment.”
There are two points of note from this opinion:
1. There was no allegation that the employer had disciplined or terminated any employee under any of the challenged rules. Nevertheless, the Board concluded that it could still find the work rules facially invalid. Thus, this case serves as a reminder that a policy could be illegal whether or not you act on it; merely having the policy is enough for the NLRB to take action.
2. The NLRB takes no issue with paragraph 21’s prohibition on “gossip.” Indeed, in the underlying the Administrative Law Judge decision, the judge noted that paragraph 21 “would arguably be on solid ground” if limited only to a prohibition on gossip. If workplace gossip is a toxic cause of discontent in your workplace, this case may serve as a signal that a narrowly drafted no-gossip policy may pass scrutiny by the NLRB, as long as you don’t include “negativity” in your prohibition.
Unfortunately, workplace gossip can be a nightmare for employers. It is hard to control and leads to morale issues. Policies such as those noted above are permissible if written in a manner that does not seek to “muzzle” employees’ ability to complain about workplace conditions—even accidently. If you have such a policy in place be sure to have it reviewed to ensure it is not in conflict with any state or federal law.