The Full Supervisor Training Program
What It Involves
The Supervisor’s Job:
An Overview
- The most important part of the job
- The one thing not to do as a supervisor
- What makes a good supervisor?
- What’s expected of a supervisor?
- Making the transition to supervisor
- Friendships and supervision
- Dealing with difficult situations
Becoming a Leader
- What successful leaders do
- The theory of situational leadership
- Communicating expectations
- Exercising power and authority
- Holding people accountable for their
actions - Acting like a leader
Motivation
- Identifying what motivates employees
- Motivating employees-traditional methods
- Guidelines for effective encouragement
- Negative reinforcement
- Alternative methods
Communication
- Introduction: Why communication is so important
- Why communication fails so often
- How to become a better communicator
- How to develop better listening skills
- How to communicate with management
- Troubleshooting communication problems
- The mind reader
- The double bind
- Coping with the complainer
- Two common communication complaints
Problem Solving
- Whom to involve in problem-solving
- Situational problem solving
- The sharpshooter’s guide to
problem-solving - Ready!
- Aim!
- Fire!
- Troubleshooting a problem
Interviewing and
Hiring
- Before the interview
– the analysis process
– devising the questions
– “Red Flagging” the résumé - The interview
- Concluding the interview
- Evaluating the candidates
Delegating and Monitoring
- Introduction
- Understanding your aversion to
delegation - Choosing tasks to delegate
- Choosing employees for tasks
- Preparing tasks for delegation
- Preparing employees for delegation
Handling Conflict
- The aggressive/passive continuum
- Different approaches to conflict
- The problem-solving approach
- Dealing with conflicts between employees
- Identifying how you currently handle conflict
Evaluating Performance
- Introduction
- Understanding the employee’s job
- Making appraisals a continuing process
- Preparing for the appraisal interview
- Conducting the appraisal interview
Managing Time
- Setting priorities
- Urgency vs. importance
- Understanding good time-management techniques
- Identifying your natural time-management method
- Time-management aids
- Seven things to avoid in time management
Managing Meetings
- Introduction
- How to select the type of meeting
- The making of a good meeting
- What to do before a meeting
- What to do during a meeting
- What to do after a meeting
- Troubleshooting different types of personalities
Team Building
- Introduction
- Inspiring respect between you and the employees
- Establishing common team values
- Establishing team goals
- Encouraging trust and cooperation among team members
- Creating a climate for effective teamwork
- Using consensus as a team-building tool
Performance Management and Discipline
- Introduction
- An overview of performance management
- Coaching
- Counseling
- Disciplining
- Diagnosing performance problems
- Using progressive discipline
- Implementing disciplinary actions
- Troubleshooting five difficult problems
Legal Considerations
- Anti-discrimination laws
- Sexual harassment
- The Americans With Disabilities Act
- Substance abusers in the workplace
- Privacy
- Discipline and termination
- Employees who threaten lawsuits
- How to deal with union organizing
- Dealing with insubordination
Violence in the Workplace
- Employer’s duty to provide a safe working environment
- Negligent hiring
- Conducting reasonable background investigations
- Negligent retention
- Drug testing applicants
- Conducting a thorough and complete job interview
Diversity in the Workplace
- Defining diversity
- How diversity affects the workplace
- Diversity awareness assessment
- Establishing team goals
- Understanding and respecting individual differences
- Being assertive
Sexual Harassment
- Pre-training survey
- Defining sexual harassment
- Understanding the implications under the law
- Managerial responsibilities
- Employee responsibilities
- Zero tolerance
- Reporting procedures
Wage and Hour Compliance
- Why compliance fails so often
- How to classify employees corrrectly
- When break and meal periods are required
- Unauthorized deductions
- The payday, pay period & final check
- Access to personnel files
- Penalties for noncompliance
Managing Problem Employees
- Identify the reason for the action
- Follow the rules – company & statutes
- Document reason for action
- Ensure consistent treatment
- Discipline checklist
- Does the penalty fit the crime?
- Investigation tactics that work
- Retaliation
- Constructive Discharge
Avoid Retaliation Claims
- Statistics on retaliation claim trends
- What must the plaintiff prove?
- What is the employer’s burden?
- Managing employees after the complaint
- Steps to manage employees without fear of retaliation
Conducting A Thorough Investigation
- Identify who to interview
- Choosing the order of interviews
- Conducting though interviews
- What documents should be reviewed
- Preparing a report
- What action to take
- Retaliation
Documentation
- Identify when documentation starts
- Getting your case down on paper
- Documentation myths
- Progressive discipline
- The final incident
- How to document a voluntary quit
- Documentation checklist
Leaves Of Absences / Disability / Workers’ Compensation
- Understanding the basics
- FMLA vs. CFRA
- Complications with Pregnancy Disability Leaves
- Family Temporary Disability Insurance (PFL)
- California Workers’ Compensation Act
- Other Miscellaneous Leaves
