The Full Supervisor Training Program

What It Involves

The Supervisor’s Job:
An Overview

  • The most important part of the job
  • The one thing not to do as a supervisor
  • What makes a good supervisor?
  • What’s expected of a supervisor?
  • Making the transition to supervisor
  • Friendships and supervision
  • Dealing with difficult situations

Becoming a Leader

  • What successful leaders do
  • The theory of situational leadership
  • Communicating expectations
  • Exercising power and authority
  • Holding people accountable for their
  • Acting like a leader


  • Identifying what motivates employees
  • Motivating employees-traditional methods
  • Guidelines for effective encouragement
  • Negative reinforcement
  • Alternative methods


  • Introduction: Why communication is so important
  • Why communication fails so often
  • How to become a better communicator
  • How to develop better listening skills
  • How to communicate with management
  • Troubleshooting communication problems
  • The mind reader
  • The double bind
  • Coping with the complainer
  • Two common communication complaints

Problem Solving

  • Whom to involve in problem-solving
  • Situational problem solving
  • The sharpshooter’s guide to
  • Ready!
  • Aim!
  • Fire!
  • Troubleshooting a problem

Interviewing and

  • Before the interview
    – the analysis process
    – devising the questions
    – “Red Flagging” the résumé
  • The interview
  • Concluding the interview
  • Evaluating the candidates

Delegating and Monitoring

  • Introduction
  • Understanding your aversion to
  • Choosing tasks to delegate
  • Choosing employees for tasks
  • Preparing tasks for delegation
  • Preparing employees for delegation

Handling Conflict

  • The aggressive/passive continuum
  • Different approaches to conflict
  • The problem-solving approach
  • Dealing with conflicts between employees
  • Identifying how you currently handle conflict

Evaluating Performance

  • Introduction
  • Understanding the employee’s job
  • Making appraisals a continuing process
  • Preparing for the appraisal interview
  • Conducting the appraisal interview

Managing Time

  • Setting priorities
  • Urgency vs. importance
  • Understanding good time-management techniques
  • Identifying your natural time-management method
  • Time-management aids
  • Seven things to avoid in time management

Managing Meetings

  • Introduction
  • How to select the type of meeting
  • The making of a good meeting
  • What to do before a meeting
  • What to do during a meeting
  • What to do after a meeting
  • Troubleshooting different types of personalities

Team Building

  • Introduction
  • Inspiring respect between you and the employees
  • Establishing common team values
  • Establishing team goals
  • Encouraging trust and cooperation among team members
  • Creating a climate for effective teamwork
  • Using consensus as a team-building tool

Performance Management and Discipline

  • Introduction
  • An overview of performance management
  • Coaching
  • Counseling
  • Disciplining
  • Diagnosing performance problems
  • Using progressive discipline
  • Implementing disciplinary actions
  • Troubleshooting five difficult problems

Legal Considerations

  • Anti-discrimination laws
  • Sexual harassment
  • The Americans With Disabilities Act
  • Substance abusers in the workplace
  • Privacy
  • Discipline and termination
  • Employees who threaten lawsuits
  • How to deal with union organizing
  • Dealing with insubordination

Violence in the Workplace

  • Employer’s duty to provide a safe working environment
  • Negligent hiring
  • Conducting reasonable background investigations
  • Negligent retention
  • Drug testing applicants
  • Conducting a thorough and complete job interview

Diversity in the Workplace

  • Defining diversity
  • How diversity affects the workplace
  • Diversity awareness assessment
  • Establishing team goals
  • Understanding and respecting individual differences
  • Being assertive

Sexual Harassment

  • Pre-training survey
  • Defining sexual harassment
  • Understanding the implications under the law
  • Managerial responsibilities
  • Employee responsibilities
  • Zero tolerance
  • Reporting procedures

Wage and Hour Compliance

  • Why compliance fails so often
  • How to classify employees corrrectly
  • When break and meal periods are required
  • Unauthorized deductions
  • The payday, pay period & final check
  • Access to personnel files
  • Penalties for noncompliance

Managing Problem Employees

  • Identify the reason for the action
  • Follow the rules – company & statutes
  • Document reason for action
  • Ensure consistent treatment
  • Discipline checklist
  • Does the penalty fit the crime?
  • Investigation tactics that work
  • Retaliation
  • Constructive Discharge

Avoid Retaliation Claims

  • Statistics on retaliation claim trends
  • What must the plaintiff prove?
  • What is the employer’s burden?
  • Managing employees after the complaint
  • Steps to manage employees without fear of retaliation

Conducting A Thorough Investigation

  • Identify who to interview
  • Choosing the order of interviews
  • Conducting though interviews
  • What documents should be reviewed
  • Preparing a report
  • What action to take
  • Retaliation


  • Identify when documentation starts
  • Getting your case down on paper
  • Documentation myths
  • Progressive discipline
  • The final incident
  • How to document a voluntary quit
  • Documentation checklist

Leaves Of Absences / Disability / Workers’ Compensation

  • Understanding the basics
  • FMLA vs. CFRA
  • Complications with Pregnancy Disability Leaves
  • Family Temporary Disability Insurance (PFL)
  • California Workers’ Compensation Act
  • Other Miscellaneous Leaves
Accessibility Tools